Two features of successful ________ are the availability of "live chat" opportunities and the ability to provide a single source for customer problem solving.

A) time management software
B) customer service and support automation
C) sales force automation
D) warranty software
E) marketing automation

Customer Service

The provision of assistance and advice to those who buy or use products or services.

Support Automation

The use of technology or software to provide customer support with minimal human intervention.

Live Chat

A digital customer service tool that allows for real-time conversation between a customer and service representative through a website or app interface.