Asked by
Aliyah Gabrielle
on Oct 20, 2024
Verified
Which of the following statements is best to begin an indirect claim message?
A) "You must respond to my problem as you have repeatedly disappointed me."
B) "I would like to put forth a very serious complaint against your services."
C) "We received the FedEx parcel of our garden mower on 24 December, 2012."
D) "Based on my previous experience with your terrible services, I demand a refund this time."
E) "You have been extremely disappointing in delivering your goods in proper condition."
Indirect Claim Message
A communication approach that addresses an issue or claim in a less straightforward manner, often used to soften criticism or a complaint.
Serious Complaint
A grievance or objection raised concerning a significant issue, often requiring urgent attention or resolution.
FedEx Parcel
A package or shipment transported and delivered by FedEx, a global courier delivery services company.
- Understand the proper format and elements of an indirect claim message.
Verified Answer
GR
Learning Objectives
- Understand the proper format and elements of an indirect claim message.