When writing indirect claim messages, in the body of the message, one must ensure that one uses firm language to express one's displeasure.

Indirect Claim Messages

Communications that address a complaint or request in a roundabout way, often to avoid confrontation or to be polite.

Firm Language

Language that is assertive and direct, often used in formal writing or in professional settings to convey certainty.

Displeasure

A feeling of unhappiness or annoyance, often resulting from disappointment or disapproval.