Asked by
Yaneisy Gutierrez
on Nov 28, 2024
Verified
You can soften the blow of the bad news in refusing a typical request or claim by
A) emphasizing the bad news.
B) using the active voice.
C) implying the refusal.
D) accentuating the negative.
Bad News
Information that is undesirable, disappointing, or detrimental.
Typical Request
A typical request refers to a common or standard solicitation or appeal for information, action, or services in a business or communication context.
- Contrast direct versus indirect strategies in the denial of requests or claims.
Verified Answer
JH
Learning Objectives
- Contrast direct versus indirect strategies in the denial of requests or claims.
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