When you must refuse typical requests, you should first think about how the receiver will react to your refusal and decide

A) whom or what to blame.
B) where and how to apologize.
C) how to invite further correspondence.
D) whether to use the direct or the indirect strategy.

Direct Strategy

A communication method that involves straightforwardly presenting the primary message at the beginning of the communication.

Indirect Strategy

A communication approach where the key message is not presented immediately but rather introduced after providing background information or explanations.

Refuse Requests

The act of denying or rejecting an appeal or solicitation for something.