Asked by
Alexis Lorraine
on Oct 20, 2024
Verified
Which of the following is the most positive way of handling a vague order?
A) You failed to mention the number of chairs you need.
B) The delivery date was not mentioned in your order.
C) You did not specify the details of your order.
D) If you had specified the exact make we would've sent you the right product.
E) We have two models of this product. So, if you pick one we could send it to you right away.
Vague Order
Instructions or directions that lack clarity and precision, leading to uncertainty and potential confusion about what is required or expected.
Exact Make
Specifically refers to the precise model or version of a product, often used in the context of manufacturing or automotive industries.
- Understand the significance of positive framing in crafting claim messages and replying to service enhancement requests.
Verified Answer
CM
Learning Objectives
- Understand the significance of positive framing in crafting claim messages and replying to service enhancement requests.