Asked by
Jordan McVey
on Oct 20, 2024
Verified
Which of the following claim messages presents its content in the most positive manner?
A) It was highly disappointing that we received a broken product.
B) I have been a long-standing customer and am not happy with the shabby treatment of my order.
C) I expect your company to be more professional in handling my orders henceforth.
D) We would appreciate if you could replace the broken piece by tomorrow.
E) I am not satisfied with the goods you had sent.
Positive Manner
An approach or attitude that focuses on positive aspects or outcomes, often used to encourage constructive feedback or foster a supportive environment.
Claim Messages
Communications used to assert a belief or demand the recognition of a right, often in the context of business or consumer affairs.
- Comprehend the role of positive framing in claim messages and responses to inquiries for service improvement.
Verified Answer
SG
Learning Objectives
- Comprehend the role of positive framing in claim messages and responses to inquiries for service improvement.