Which of the following is not a goal when writing adjustment messages?

A) To gain the confidence of the customer
B) To verify the honesty of the customer's claim
C) To rectify the wrong
D) To promote future business and goodwill

Question

Jaelyn Simmons · Accepted Answer

Final Answer : B, Explanation :  Verifying the honesty of the customer's claim is not typically a goal when writing adjustment messages. The primary focus is on rectifying the issue, regaining customer confidence, and promoting future business and goodwill, rather than questioning the customer's integrity.

Which of the following is not a goal when writing adjustment messages?

A) To gain the confidence of the customer
B) To verify the honesty of the customer's claim
C) To rectify the wrong
D) To promote future business and goodwill

Definitions

Learning Objectives

Learning Objectives

Related questions

Which of the following is not a goal when writing adjustment messages?A) To gain the confidence of the customerB) To verify the honesty of the customer's claimC) To rectify the wrongD) To promote future business and goodwill

Definitions

Learning Objectives

Learning Objectives

Related questions

Which of the following is not a goal when writing adjustment messages?

A) To gain the confidence of the customer
B) To verify the honesty of the customer's claim
C) To rectify the wrong
D) To promote future business and goodwill