Asked by
Brandon Beaumont
on Nov 28, 2024Verified
When granting a customer's claim, a business communicator should include an opening in an adjustment message that
A) summarizes the reader's claim and request.
B) presents the good news immediately.
C) explains and clarifies the company's position.
D) builds goodwill.
Adjustment Message
is a communication sent by a company in response to a customer complaint, designed to address the issue and rectify the situation, often aiming to maintain or restore customer satisfaction.
- Perceive the targets and configuration of successful adjustment messages.
Verified Answer
JJ
Learning Objectives
- Perceive the targets and configuration of successful adjustment messages.