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Brandon Beaumont
on Nov 28, 2024

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When granting a customer's claim, a business communicator should include an opening in an adjustment message that

A) summarizes the reader's claim and request.
B) presents the good news immediately.
C) explains and clarifies the company's position.
D) builds goodwill.

Adjustment Message

is a communication sent by a company in response to a customer complaint, designed to address the issue and rectify the situation, often aiming to maintain or restore customer satisfaction.

  • Perceive the targets and configuration of successful adjustment messages.
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JJ
Jasmine JacksonDec 04, 2024
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