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Rishi Nayer
on Oct 20, 2024

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When refusing a request, one must begin the message with a buffer that sets up the discussion, after determining the explanation.

Refusing A Request

The act of denying or not granting someone's appeal or petition for assistance, information, or access.

Buffer

A buffer is a neutral or non-committal statement used to soften or cushion the impact of what follows, often used in written and verbal communication.

Explanation

The act of making something clear or understandable by describing or presenting it in detail.

  • Realize the value of devising a strong buffer to diminish the repercussions of bad news.
  • Absorb the principles of effective message structuring in the context of refusing requests or disclosing distressing news.
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Daniel McKennaOct 23, 2024
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