When a message contains a request that must be refused and another that is being answered favorably, the refusal must always be stated first.

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Mehak Saluja · Accepted Answer

Final Answer : False, Explanation :  In such cases, it's often more effective to start with the positive news or the part of the request that can be fulfilled, followed by a careful and considerate explanation of why the other part of the request cannot be accommodated. This approach helps maintain a positive tone and soften the impact of the refusal.

When a message contains a request that must be refused and another that is being answered favorably, the refusal must always be stated first.

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