Asked by
Kayla Mcpeek
on Dec 15, 2024
Verified
Services provided by specialized professionals, such as medical diagnoses and legal services, have certain properties or characteristics that the consumer may find impossible to evaluate even after their purchase or consumption. These are ________ properties.
A) customer contact
B) credence
C) capacity
D) contract
E) relationship
Credence Properties
Qualities of a product or service that are difficult to observe even after purchase and consumption, often requiring expert advice.
Specialized Professionals
Individuals with expertise in a particular area or field, often requiring specific education or training.
- Discern and contrast the features of services with those of material products.
- Capture the essence of service quality dimensions in evaluating services.
Verified Answer
JS
Learning Objectives
- Discern and contrast the features of services with those of material products.
- Capture the essence of service quality dimensions in evaluating services.