Asked by
heven welay
on Nov 20, 2024Verified
Namaste Hotels is known for its immaculate lobbies and rooms that always appear brand new for every guest. This relates to the service dimension of tangibles.
Service Dimension
Aspects that define the quality and nature of a service, including tangibility, reliability, responsiveness, assurance, and empathy towards customers.
Tangibles
Tangibles are physical items or assets that can be seen, touched, and quantified, often used to assess service quality in businesses.
- Comprehend the different aspects of service quality and their real-world applications.
Verified Answer
SJ
Learning Objectives
- Comprehend the different aspects of service quality and their real-world applications.
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