Asked by
Angelica Nieto
on Oct 20, 2024
Verified
If your response to an inquiry mostly contains good news with some bad news, you should place the bad news first.
Bad News
Information that is unpleasant, unwelcome, or disheartening and potentially has a negative impact on the receiver.
Good News
Information or announcements that are positive, beneficial, or likely to make the recipient happy or hopeful.
- Grasp the nuances of delivering mixed messages containing both good and bad news.
Verified Answer
AM
Learning Objectives
- Grasp the nuances of delivering mixed messages containing both good and bad news.
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