Cultural rules and roles are part of the operational controls of the organization and emerge from its strategic planning.

Cultural Rules

The implicit or explicit standards that govern the behaviors considered acceptable within a specific culture.

Operational Controls

Systems and procedures put in place to regulate the day-to-day activities and processes of an organization to ensure efficiency and effectiveness.

Strategic Planning

Involves the process of defining an organization’s direction, making decisions on allocating resources, and formulating plans to achieve long-term goals.