Asked by
Buddy Charles
on Dec 15, 2024
Verified
According to Figure 12-6 above, Box D represents which dimension of service quality?
A) reliability
B) empathy
C) assurance
D) tangibility (tangibles)
E) responsiveness
Service Quality
The assessment of how well a delivered service matches customers' expectations.
Tangibility
The attribute of being able to be touched, seen, tasted, felt, or smelled, often used in differentiating goods from services.
- Perceive the different dimensions of service quality and their significance in evaluating and ameliorating service provision.
Verified Answer
GM
Learning Objectives
- Perceive the different dimensions of service quality and their significance in evaluating and ameliorating service provision.
Related questions
The Dimension of Service Quality Called ________ Is Willingness to ...
Beth Is a Well-Liked Primary Care Doctor ...
Gray Is Looking for a New Financial Advisor ...
As a Dimension of Service Quality, the Caring, Individualized Attention ...
The Dimension of Service Quality Called ________ Is Knowledge and ...