Which of the following should be avoided when writing the closing paragraph of a bad-news message?

A) Statements that encourage future controversy
B) Statements that offer a counterproposal
C) Statements that include general terms and abstract nouns
D) Statements that restate an appealing idea stated previously

Future Controversy

Refers to potential disputes or debates that have not yet occurred but are expected to arise due to existing trends or developments.

Closing Paragraph

The final section of a piece of writing, summarizing the main points and often providing a concluding thought or call to action.

General Terms

A broad category referring to words or phrases commonly used across various disciplines without specialized or technical meanings.