Asked by
Harjaap Singh Dhillon
on Dec 06, 2024
Verified
Which of the following is true about cutting costs at Canada Bankers Life Assurance Company?
A) They outsourced their call centre.
B) Customer satisfaction increased.
C) Customer service improved.
D) Quality metrics showed improvements.
E) Wastage decreased.
Quality Metrics
Quantitative measures used to gauge the quality of products, processes, or services, against defined standards.
- Comprehend the function of statistical metrics and distribution within quality control and process enhancement.
Verified Answer
PG
Learning Objectives
- Comprehend the function of statistical metrics and distribution within quality control and process enhancement.
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