Total quality management emphasizes

A) the responsibility of the quality control staff to identify and solve all quality-related problems.
B) a commitment to quality that goes beyond internal company issues to suppliers and customers.
C) a system where strong managers are the only decision makers.
D) a process where mostly statisticians get involved.
E) ISO 14000 certification.

Total Quality Management

A management approach to long-term success through customer satisfaction, where all members of an organization participate in improving processes, products, services, and culture.

Quality Control Staff

Personnel responsible for monitoring and inspecting products or services to ensure they meet predefined quality standards and identifying areas for quality improvement.

Internal Company Issues

Challenges or problems that arise within an organization, affecting its operations, culture, or employee relations.