Asked by
Jessie Sanders
on Dec 05, 2024
Verified
The most appropriate statement for ending a message refusing an important request involves:
A) a final reminder of the main reason for the refusal.
B) a sincere expression of regret.
C) a promise that you will grant the request in the future.
D) an adapted goodwill comment.
E) an apology for causing inconvenience to the customer.
Refusing An Important Request
The act of denying or not granting a significant or consequential request, often requiring careful communication.
Goodwill Comment
A goodwill comment is a positive statement made to build a friendly relationship or to express kindness and good intentions.
- Understand the importance of expressing remorse and presenting alternative options when responding to unfavorable news.
- Understand the importance of preserving favorable relationships despite conveying unfavorable news.
Verified Answer
AT
Learning Objectives
- Understand the importance of expressing remorse and presenting alternative options when responding to unfavorable news.
- Understand the importance of preserving favorable relationships despite conveying unfavorable news.