Taylor must send a bad-news message to a client and indicate to her that he will be unable to meet a delivery deadline. What should Taylor do first ?

A) Ask his supervisor to write and send the message since she has more authority.
B) Gather information about his reasons for not meeting the deadline.
C) Write the opening of his message.
D) Analyze the bad news to see how it will affect his reader.

Negative Messages

Communications that convey disappointing, disapproving, or otherwise negative information to the recipient in a sensitive and careful way.

Experienced Communicators

Experienced communicators are individuals highly skilled in conveying messages effectively and appropriately across various mediums and interpersonal interactions.

Accept Blame

The act of taking responsibility for a mistake or failure.