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Sergio, the manager of a creative writing team at Purple Talk, sent a highly critical performance review to Cristiano, one of his team members, via an SMS. What should Sergio have done differently in this scenario?
A) Used a rich medium of communication
B) Used a lean medium of communication
C) Used a singular channel of communication
D) Used an emotionally charged channel of communication
Rich Medium
A communication channel that allows for the transmission of complex, nuanced information, often involving multiple cues or types of feedback.
Lean Medium
A communication channel characterized by minimalism and efficiency in conveying messages without excess information.
Performance Review
A formal assessment in which an employee's job performance is evaluated, typically on an annual basis, to discuss achievements and areas for improvement.
- Understand the significance of selecting the appropriate communication channel based on the context.
- Understand the ethical considerations and best practices in business communication.
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Learning Objectives
- Understand the significance of selecting the appropriate communication channel based on the context.
- Understand the ethical considerations and best practices in business communication.
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