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Isaac Maliam
on Oct 17, 2024

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Posted conspicuously on walls throughout the organization is the statement,"We will do whatever it takes to satisfy a customer." This would be most appropriately considered an example of ____ as a component of organizational culture.

A) communication norm
B) rules of the game
C) dominant values
D) norms

Communication Norm

Established guidelines or behaviors regarded as acceptable and normal within a communication context, group, or culture.

Satisfy Customer

The act of fulfilling or exceeding the expectations and needs of a customer to ensure their satisfaction with a product or service.

Dominant Values

These are the core principles or beliefs that are most widely held and influential within a society or organization.

  • Discriminate among the different elements constituting organizational culture, such as key values, philosophical principles, and methods of integrating individuals into the culture.
  • Understand the function of rituals, ceremonies, and symbols in mirroring and molding the culture within organizations.
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Sandra BlueticOct 22, 2024
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