Asked by
Nahime Tanuz
on Oct 20, 2024
Verified
One useful technique to present bad news positively is to present one's reasoning in first and third person, avoiding second person.
Third Person
A point of view in writing or storytelling where the narrator refers to all characters with third-person pronouns such as "he," "she," "it," or "they."
Second Person
A narrative perspective using "you," which directly addresses the reader or audience in a piece of writing or speech.
- Become proficient in the use of strategic message arrangement for the purpose of declining requests or communicating unfavorable news.
- Refine the competence in generating correspondences that announce bad news or non-acceptances with an approach aimed at preserving favorable relations and, if feasible, affording positive outcomes to the reader.
Verified Answer
MF
Learning Objectives
- Become proficient in the use of strategic message arrangement for the purpose of declining requests or communicating unfavorable news.
- Refine the competence in generating correspondences that announce bad news or non-acceptances with an approach aimed at preserving favorable relations and, if feasible, affording positive outcomes to the reader.
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