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In a negative message to your superior,what should you do right after you tell him how a thing went wrong?
A) Describe the options for fixing the problem.
B) Ask for input or action.
C) Describe the problem
D) Apologize for the problem.
Negative Message
Communication that conveys bad news, rejection, or feedback that might not be favorably received by the recipient.
Fixing the Problem
Fixing the problem involves identifying, analyzing, and resolving an issue or malfunction to restore the normal or desired operation of a system or relationship.
Superior
Higher in status, quality, or rank; often refers to products, services, or positions that are considered to be better than others.
- Understand the structure and components of effective negative messages.
- Identify and apply the appropriate beginning and conclusion techniques in negative messages.
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Learning Objectives
- Understand the structure and components of effective negative messages.
- Identify and apply the appropriate beginning and conclusion techniques in negative messages.
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