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Matthew O'Brien
on Nov 28, 2024

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If you are worried that the indirect strategy seems manipulative, you should use the direct strategy to break the bad news bluntly even though the direct strategy may cause hard feelings and pain.

Indirect Strategy

A communication approach where the main point or conclusion is presented after the supporting details, often used to soften the impact of negative information.

Direct Strategy

A communication method that involves straightforwardly presenting the main point or request at the beginning.

  • Master the use of direct and indirect techniques in issuing denials and conveying adverse information.
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Sonam ChauhanNov 30, 2024
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