Asked by
Emmanuel Ambrosio
on Nov 28, 2024
Verified
Claim messages should appeal to the receiver's sense of responsibility and pride in the company's good name.
Receiver's Sense
The understanding or interpretation of a message by the person who receives it, influenced by their perceptions and context.
Responsibility
The obligation to carry out tasks, duties, or roles effectively and to be accountable for the outcomes.
Pride
A feeling of deep satisfaction derived from one's own achievements, qualities, or possessions.
- Recognize the structure and strategies for crafting effective claim and complaint messages.
- Understand the role of emotion and logic in persuasive business messages.
Verified Answer
CS
Learning Objectives
- Recognize the structure and strategies for crafting effective claim and complaint messages.
- Understand the role of emotion and logic in persuasive business messages.