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A hospital benchmarked against Ferrari Racing in an effort to
A) improve patient handoff quality.
B) increase surgery prep time.
C) lengthen surgery duration.
D) reduce the number of doctors.
E) increase patient recovery time.
Benchmarking
The practice of comparing business processes and performance metrics to industry bests and best practices from other companies.
Patient Handoff Quality
Refers to the effectiveness, safety, and efficiency of transferring patient care information and responsibility from one healthcare provider to another.
Ferrari Racing
The division of the Ferrari automotive brand dedicated to motorsport, participating in Formula One and other racing competitions.
- Identify efficient techniques for managing quality and their uses.
- Understand the connection between quality management and product strategy.
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Learning Objectives
- Identify efficient techniques for managing quality and their uses.
- Understand the connection between quality management and product strategy.
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