Asked by
Keiston Hutcherson
on Nov 24, 2024Verified
A balanced scorecard is a useful tool in management control by reviewing results in:
A) innovation and learning.
B) customer satisfaction.
C) internal process improvement.
D) financial performance.
E) All of the options listed
Balanced Scorecard
A strategic planning and management system used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals.
Innovation and Learning
The process of implementing new ideas, creating dynamic products, or improving existing services to meet market demands and learning from the process.
Customer Satisfaction
A measure of how products or services provided by a company meet or surpass the customer's expectations.
- Detail the function of balanced scorecards in supervisory regulation and assessment of performance.
Verified Answer
AE
Learning Objectives
- Detail the function of balanced scorecards in supervisory regulation and assessment of performance.